1. Return Eligibility
1.1 Timeframe
You may request a return within 30 calendar days of the date you receive the item(s).
1.2 Product Condition
Returned items must satisfy all of the following conditions:
Retain original packaging; be unused or show only minor signs of testing.
Include all accessories, manuals, and labels.
Show no signs of human-induced damage, significant wear and tear, or modification.
If the returned item does not meet the above conditions, we reserve the right to reject the return request.
1.3 Non-Returnable Items
Returns or refunds are not supported in the following cases:
Product issues resulting from misuse or human-induced damage.
Requests submitted after the 30-day return period has expired.
Items that are not in their original condition or whose condition renders them unsuitable for resale.
2.Order cancellation
If you contact us promptly after purchasing, we can cancel your order. If you have completed payment but the package has not yet been shipped, you can cancel your order before the goods are shipped, and we will refund your full amount.
Once the package has been shipped, the order cannot be cancelled.
3. Return Process
3.1 Initiating a Return Request
To initiate a return, please contact our customer support team directly via email.
Email: info@kosminsk.store
Please include the following information in your email to ensure a quick and smooth process:
- Your Order Number (found in your confirmation email).
- The name of the product you wish to return.
- A clear reason for the return (e.g., damaged item, wrong size, etc.).
Note: We will respond to your request within 2 business days after receipt.
3.2 Return Shipping Address (Important)
Please Note:
Do not ship the item(s) directly back to the original shipping address.
The correct return shipping address will be provided to you only after your return request has been reviewed and approved via email.
Items returned without prior authorization may not be eligible for a refund.
3.3 Return Shipping Costs & Fees
Returns for Non-Quality Issues(e.g., changed mind):
The customer is responsible for return shipping costs.
No return processing fees will be charged.
Returns for Quality Issues or Incorrect Shipments:
We will cover the return shipping costs.
No processing fees will be charged.
We recommend using a trackable shipping service (e.g., UPS, FedEx, USPS).
4. Refund Policy
4.1 Refund Processing Time
We will process refunds within 7 business days after receiving and inspecting the returned items.
The actual time it takes for the funds to reach your account depends on your payment provider.
4.2 Refund Amount
The refund amount will equal the price paid for the item(s).
Where applicable, return shipping costs and processing fees will be deducted.
Returns resulting from errors on our part will be refunded in full.
5. Exchange Policy
If you wish to exchange an item:
Please first submit a return request in accordance with our return procedure.
Once the return process is complete, please place a new order.
If the exchange is due to a quality issue, please contact Customer Service to arrange a direct exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us as soon as possible after receipt:
Please provide your Order Number + Clear Photos.
We will offer a free replacement or a full refund.
7. Policy Updates
This policy may be updated at any time; updates will take effect immediately upon publication on the website.
8. Contact Us
For assistance, please contact us via the following methods:
📧 Email: info@kosminsk.store
📞 Phone: +86 18879094759
🕒 Business Hours: Monday – Friday (9:00 AM – 6:00 PM EST)
KOSMINSK is committed to providing a smooth and reliable shopping experience for all customers, with clear guidance on returns, refunds, and exchanges.